cancellation policy & security measures

For a new booking, but also for all existing book­ings for a stay from 27th February to 5th April 2021 and Summer­season 2021, we guaran­tee NOT to charge a CANCELLATION FEE for cancella­tions less than 30 days before arri­val, if any of the follo­wing points are present:

• The “Corona War­ning Light” operated by the Austrian Federal Govern­ment now classifies your intended holi­day destination as a RED ZONE
• The border to Austria is clo­sed and entry is no longer possible.
• The foreign ministry of the guest’s home coun­try has issued a travel warn­ing for our holiday region/district with an advisory against non-essen­tial travel. Travel to Austria for holiday pur­poses is not possible.
• The guest or other persons living in the same house­hold have tested posi­tive for corona (medical certification of this fact may not be more than 48 hours old) or a govern­ment-ordered quarantine remains in effect at the previ­ously scheduled time of arrival. In this case, the guest is required to present the host with appro­priate documentation of the circum­stances.

Otherwise, the General Hotel Contract Terms apply.

We recom­mend to take out the Europäische Reiseversicherung, which offers can­cellation cover for COVID-19 despite the pande­mic status.
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