cancellation policy & security measures

For a new booking, but also for all existing book­ings for a stay for the Summer­season 2021, we guaran­tee NOT to charge a CANCELLATION FEE for cancella­tions less than 14 days before arri­val, if any of the follo­wing points are present:

• the booked hotel is located in a municipality of the Schladming-Dach­stein Region, which has been officially clos­ed or the booked hotel is officially closed for the book­ed stay.
• the border to or from Austria or an adjacent neigh­bouring country has been closed and an entry for holiday purposes is no longer possible.
• you or persons living in the same house­hold have been tested positive for Corona at the time of the planned start of the vacation (medical certificate must not be older than 48 hours) or the officially prescribed quaran­tine has not yet ended at the time of arrival. In this case, you are obliged to provide the land­lord with the relevant document as proof.

If less than 14 days, the following cancel­lation rules apply:

• From 13 days to 7 days before arrival 70% of the total stay.
• From 6 days before arrival or in case of no-show 90% of the total stay will be charg­ed.

Otherwise, the General Hotel Contract Terms apply.

We recom­mend to take out the Europäische Reiseversicherung, which offers can­cellation cover for COVID-19 despite the pande­mic status.
To the details

Dear guests, of course we comply to all COVID-19 mea­sures at the hotel so that you can spend a re­laxing and safe summer holi­day with us.

• We do not shake hands but we welcome you warmly!
• 2 meters distance
• Dis­infectants are avai­lable at useful places in the hotel.
• The minimum dis­tance to the tables is given.
• Regular venti­lation of all rooms, as well as regular dis­infection of the door handles
• Wash hands several times a day
• Please note that FFP2 masks are compul­sory in the mountain rail­roads, public transport, trade, etc.
  
• Entrance tests as well as controlled self-tests every 2nd day

From 19 May 2021, new quarantine regulations will apply according to the ECDC map for risk areas:

• Green/Yellow/Orange: free entry
• Red: no quarantine if persons are tested, vaccinated or recovered
• Dark red: entry only for tested, recovered or vaccinated persons and quarantine of 10 days (free testing after 5 days)
  

This means that entry from countries with a 14-day incidence of less than 500 (equivalent to a 7-day incidence of 250) that are not virus mutation areas will be possible without quarantine.

A detailed description of the requirements for visiting gastronomy and accommodation establishments in the Schladming-Dachstein Holiday Region can be found here.