COVID-19: CANCELLATION guidlines & measures

In order to give you more security in your vacation planning due to the Corona situation, we have relaxed our cancellation conditions for the summer season 2021 and the winter season 2021/2022:

If you cancel less than 14 days before arrival,we guarantee that there will be no cancellation costs if your stay is related to COVID-19 (e.g. due to official company closings, travel warnings, travel restrictions, arrival from a risk area, border closings, exit bans, positive corona test, ...) must be canceled. Your deposit will be refunded or sent to you in the form of a voucher for another stay.

In the event of cancellation for other reasons, the following relaxed conditions apply:

• A change of booking / cancellation is possible free of charge up to 14 days before arrival
• From 13 days to 7 days before arrival 70% of the total stay
• From 6 days before arrival or in the event of no-show, 90% of the total stay will be charged

This cancellation rule is only valid for online bookings with an arrival date by April 30, 2022.

So you can book your planned vacation now without worries.

OUR TIP: In spite of the pandemic status, Europäische Reiseversicherung offers cancellation cover even in the event of COVID-19.

Of course, we adhere to all COVID-19 measures in the hotel for your relaxing and safe hiking holiday in summer and winter.

Current entry regulations for Austria can be found here.

In order to enter Austria, a registration for guests from some countries is required. Here you will find a link for registration: https://entry.ptc.gv.at/en

The 3G rule currently applies in Austria: vaccinated, tested or recovered*.

Check-In

• Guest registration on site
• Evidence of the 3-G rule: vaccinated, tested or recovered*

* Valid tests include:

• Negative PCR test
• Negative antigen test from a testing center, pharmacy, etc.
• Antigen self-tests (digital), recorded in an official database
• For children, a school test is also valid as an admission test.
• No test requirement for take-away or delivery.
• Proofs of vaccination include vaccination pass, vaccination card digital or analog (printout)
• Recovery: official clearance document, antibody test, etc.

Details on the evidence can be found here.

On-site testing capabilities

After the validity period of the test has expired, a new test is required. We will be glad to assist you.
The free tests and supervised self-tests are valid for 24 hours at a time. You can find more information about the local test roads on the website of the Schladming-Dachstein Holiday Region.

All current measures in the federal state of Styria can be found here.

Safety & hygiene in the hotel

• We do not shake hands, but welcome you warmly!
• Disinfectants are available in reasonable places in the hotel
• The minimum distance to the adjacent tables is given
• Regular ventilation of all rooms, as well as regular disinfection of the door handles
• Wash hands several times a day

Please ensure that you wear mouth and nose protection in the mountain railways, public transport, shops, etc.

• please inform yourself about the current regulations in your country of origin before your return journey
• return journey to Germany: our German guests can find the latest information here
• return to Switzerland: for our Swiss guests, there is information here
• you can find more information about the local test roads on the website of the Schladming-Dachstein Holiday Region